Shipping policy
SHIPPING POLICY
At Rare Collection, we aim to process and dispatch all orders within 48 hours (2 business days).
Please note that processing times are separate from shipping times. Delivery estimates begin once your order has been processed and dispatched. Orders placed on weekends or UK bank holidays will begin processing on the next business day.
UNITED KINGDOM
Standard Shipping — £5.99
Estimated delivery: 2–4 business days
UK Express Shipping — £9.99
Orders placed using Express Shipping will be sent using our express delivery service. Delivery times may vary depending on the destination and time the order is placed.
EUROPEAN UNION
Standard International — £21.99
Estimated delivery: 2–11 business days
INTERNATIONAL
For selected international destinations, including the United States, Canada, Australia and United Arab Emirates:
Standard International Shipping — £34.99
Estimated delivery: 4–9 business days
Express International Shipping — £44.99
Estimated delivery: 1–3 business days
International shipping availability and the applicable rate will be displayed at checkout based on your delivery address.
TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information. Please allow some time for tracking information to update after dispatch.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, taxes or import charges depending on the destination and shipping service selected.
Where duties and taxes are included within your selected shipping service, this will be stated at checkout. Where they are not included, any applicable import charges are the responsibility of the customer.
DELAYS
Delivery times are estimates and cannot be guaranteed. Rare Collection is not responsible for delays caused by couriers, customs processing, adverse weather, peak delivery periods or circumstances outside of our reasonable control.
DELIVERY INFORMATION
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your delivery information, please contact us as soon as possible. Once an order has been dispatched, we may be unable to amend the delivery address.
If your parcel appears to be significantly delayed or lost, please contact our customer service team with your order number and we will assist you.
Rare Collection is operated by Rare Fashion Group Ltd, registered in England and Wales.